Refund policy

Return window

You have 30 days after receiving your item to request a return.

Conditions

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need your order number or proof of purchase.

How to start a return

Contact us through the Contact page with your order number before sending anything back. Items sent back without first requesting a return may not be accepted.

Return shipping

If you return an item because you changed your mind, you are responsible for the cost of return shipping. If the item arrived damaged, defective or is not what you ordered, you do not pay for the return.

Damages and issues

Please inspect your order when it arrives and contact us with your order number and a photo if the item is defective, damaged or wrong, so that we can send a replacement or refund you.

Refunds

We will notify you once we have received and inspected your return and tell you whether the refund is approved. If approved, you are refunded on your original payment method. Your bank or card provider may take additional time to process and post the refund.

European Union and United Kingdom

If you are a consumer in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it without giving a reason. Nothing in this policy limits your statutory rights.